Eligibility — 15 calendar days
You may request a refund within 15 calendar days of purchase if the software product or paid service has not been used. Automatic backend activation by itself does not mean that a purchase has been used.
What counts as use
A purchase is used when a software key or licence has been redeemed, a paid report has been generated or downloaded, a report credit has been consumed, or a paid feature or access benefit has been used. Used or consumed digital products are non-refundable, subject to mandatory rights under applicable law.
Duplicate or wrong purchase
Duplicate payments are refunded or reconciled after verification. A wrong-item request can be considered within the 15-day window only while the supplied key, licence, credit or entitlement remains unused.
Failed or non-working key investigation
Send the order number, registered email, product name, activation error and relevant redacted screenshots. Maya123 will verify the key and delivery with the supplier or publisher, then provide activation help, replacement, reconciliation or an appropriate refund where the failure is confirmed.
Non-delivery or technical failure
A payment where the purchased service was not delivered because of a confirmed technical failure may be refunded or reconciled after verification. A paid order remains recorded while delivery is investigated or retried.
How to request a refund
Email maya@maya123.com within 15 calendar days of purchase. Include your name, the email or mobile number used for purchase, order or payment reference, product name and reason. Never send a password, card number, CVV, UPI PIN or full payment credentials.
Refund method and timeline
Approved refunds are normally initiated to the original payment method within 5–7 business days. Final credit timing may additionally depend on the customer’s bank or payment provider.
Third-party purchases and governing law
App-store or third-party-platform purchases may also be subject to that platform’s refund rules. Direct purchases are governed by Indian law; subject to mandatory consumer rights, courts at New Delhi, Delhi have jurisdiction.
Contact
PremiumAV Private Limited, 804-A Manjusha Building, 57 Nehru Place, New Delhi 110019, India. Email maya@maya123.com or WhatsApp +91 98111 78988.