We want you to be satisfied with your purchase. Please read our return policy carefully:

  • Return Window: You may request a return or exchange within 14 days of receiving your order.

  • Condition Required: Returned items must be unused, in original condition, and in their original packaging.

  • Exclusions:

    • No return, refund, or exchange for electric or digital products.

    • Slight color or design variation due to photography or monitor settings is not eligible for return.

  • Video Proof Required:
    If your product is damaged, missing, or incorrect, please share a clear, uncut 360° unboxing video with the issue visible. Send the video to maya@maya123.com within 24 hours of delivery.

  • Shipping Charges for Return/Exchange:
    Both side shipping (sending and resending) will be borne by the customer in case of a return or exchange request.

  • Return Address:
    Please send returns to:
    804-A, Manjusha Building, 57 Nehru Place, New Delhi - 110019
    We will process the refund or exchange only after receiving and inspecting the returned item.

  • Refund Timeline:
    Approved refunds will be processed within 7 working days and credited via the original payment method.

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